How We Support you
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OUR APPROACH
Support That Starts With You
Every participant has different strengths, needs, preferences, circumstances and goals. We take the time to understand what matters to you and work with you to identify supports that reflect the way you want to live your life.
Our approach is based on respect, choice, dignity, independence and collaboration. You remain at the centre of decisions about your support, and we aim to provide services in a way that is reliable, responsive and meaningful to you.
How We Support You Every Step of the Way
We get to know you and understand what matters to you.
We identify your needs, preferences, strengths and goals.
We work with you to determine how our services can support your goals.
We provide reliable, respectful and individualised support.
We listen to your feedback and continually look for ways to improve your experience.
YOUR RIGHTS
Your Rights, Choices and Voice Matter
You also have the right to safe, respectful support, to involve people you trust, and to raise concerns or make a complaint without being treated unfairly. Our team is committed to listening to you and respecting your individual needs, culture and choices.
We aim to provide an environment where participants feel safe, respected, heard and confident to speak up if something does not feel right.
We take appropriate steps to ensure workers meet applicable screening and suitability requirements.
Our team receives training relevant to their roles and the supports they provide.
We identify and respond to risks associated with providing safe and appropriate support.
We maintain processes for responding to and managing incidents appropriately.
We respect participant privacy and handle personal information responsibly.
We are committed to protecting participants from abuse, neglect, exploitation and inappropriate treatment.
We support participants to raise concerns and provide feedback without fear of unfair treatment.
Our services are guided by respect for participant rights, dignity, choice and control.
How We Support You Every Step of the Way
We get to know you and understand what matters to you.
We identify your needs, preferences, strengths and goals.
We work with you to determine how our services can support your goals.
We provide reliable, respectful and individualised support.
We listen to your feedback and continually look for ways to improve your experience.